The Clinical Services Supervisor oversees Hospice Aides and other ancillary staff (SW/Chaplains) as assigned. This position ensures that hospice services as identified in the patient's initial assessment, comprehensive assessment and future updated assessments are met.
The Clinical Services Supervisor acts on behalf of the Clinical Service Manager in their absence.
Supervises Hospice Aide care delivery (and other assigned ancillary staff), ensuring the needs of the patient are met as identified in the patient's initial assessment, comprehensive assessment, updated assessment and associated plans of care.
Provides coordination of patient care and ensures continuous assessment of each patient's and family's needs and implementation of the IDG plan of care.
Ensures all documentation of services meet regulatory, federal hospice guidelines and internal documentation standards.
Serves as a nurse liaison with staff, physicians, vendors, other agencies, hospice programs and individuals that have contracted agreements.
Serves as a liaison between the CSM, CSD, Medical Director, clinical staff and community outreach representatives regarding clinical problems and progress in patient care.
Serves as a liaison between hospice staff, patients and families.
Supervises the day to day quality of care provided including, but not limited to, orientation, scheduling, education, and support of assigned staff.
Participates in review and implementation of hospice policies and procedures.
Reviews/monitors/ approves payroll, mileage.
Acts as a resource / mentor for staff regarding clinical issues, documentation, problem solving and appropriate customer service behavior.
Communicates with clinical staff regularly / effectively regarding organizational changes and updates, practice expectations and other matters of importance.
Manages team schedules to assure services are available 24 hours a day, seven days a week.
Assures that problems/grievances/service failures experienced by individual patients/families or referral sources are addressed with team members and vendors to ensure they are resolved promptly and satisfactorily
Facilitates communication between staff and corporate resources
Completes all job duties in a manner that meets the accepted standards of practice and the Evercare Hospice & Palliative Care Policies and Procedures
Commitment to Mission, Vision, Values and excellent customer service
Contributes to achieving the company's mission
Completes other duties as assigned
Works collaboratively with others to achieve goals
Works on-call as required
Participates in the quality assessment and performance improvement program
Participates in hospice/ vendor in-service trainings
Follows accepted standards of practice for effective infection control and safety
Participates in quality improvement reviews and evaluations of service delivery
Monitors clinical records and all team activities to ensure that they are accurate, complete and meet required standards in accordance with policy
Assists with surveys and requests from regulatory bodies and intermediaries
Performs chart reviews routinely to assure there is evidence that quality care is being delivered
Continually assesses hospice services, patient outcomes, family / patient satisfaction, cost of services, LOS and operational effectiveness to ensure optimal care delivery
Demonstrates knowledge of state licensure, federal certification and accreditation requirements
Engages in on-going self-development plan to build personal leadership skills, organizational knowledge, and enhance knowledge of the industry
Identifies and addresses skill and/or knowledge gaps to fulfill job responsibilities
Seeks opportunities to network with colleagues, share experiences, willingness to provide direct support, solicit feedback and exchange ideas
Develops and achieves professional growth goals and objectives and reviews with supervisor
TALENT MANAGEMENT/STAFF DEVELOPMENT
Utilizes United Health Group and Ovations human capital practices to recruit, to hire and to on-board employees to ensure top talent is in place to meet patient and family needs
Able to develop and recognize employees to maximize potential and retention
Effectively uses available recruiting and hiring tools
Ensures education and training needs are identified and programs are in place to address needs and gaps
Works with the Executive Director or Clinical Service Director on a plan for staff retention
Seeks opportunities to network with colleagues, shares experiences, and willingness to provide direct support, solicit feedback and exchange ideas.
- RN license in the state of VA
- 1-2 years management/supervisory experience
- Knowledge of disease processes and end of life care
- Reliable transportation with appropriate license and adequate insurance coverage for driver and passengers.
- Excellent oral and written communication skills
- Computer knowledge and experience.
Additional Assets Preferred:
- Hospice; highly preferred
- Home care
- Managed care
UnitedHealth GroupCompany Description:
Managed Care and Direct Care Organization