The Quality Services Specialist provides assistance to the Operations Director in all matters relating to The Arc of Anchorage's pursuit of national accreditation. Organizes and maintains accreditation process. Develops and implements training on accreditation and personal outcomes philosophy. Completes and may initiate special projects relating to accreditation and regulatory compliance, which may be of a research nature. Responsible for various aspects of consumer relations including consumer surveys, satisfaction and complaints. Produces finished documents and projects in a timely and independent manner. Maintains administrative accreditation files in a complete and organized manner. Provide support to the Operations Director in a proficient and timely manner. Coordinates on site visits with Accreditation personnel, individuals personal outcomes focused groups.
Master's level preferred, Bachelor’s degree required. Minimum of 3 years direct service, 3 years with training/teaching experience, minimum of 1 year project management experience preferred. Minimum 5 years administrative or similar experience to have attained skills required for the position: excellent word-processing skills; accuracy in spelling, grammar, and proofing; demonstrated writing skills; advanced level computer proficiency. Strong communication skills (written and oral). Ability to interface effectively, tactfully, and professionally with the public, clients, staff, family members, granting agencies, and government officials.
Hours: Monday - Friday 8:00am - 5:00pmJob Type:
The Arc of AnchorageCompany Description:
To encourage and celebrate the potential of people who experience disabilities.
Management/Employee Communication Philosophy:
We believe that happy, motivated, caring employees are the key to providing quality service, and therefore the key to a successful consumer centered operation. Management is committed to making The Arc of Anchorage a good place to work. There is a commitment to open communication, and a participative management style that encourages employee discussion and involvement in decisions.
Every employee is responsible for meeting or exceeding the agency’s consumer service standards, being helpful and friendly to co-workers, and being an active team player in the agency. Employees are expected to ask questions, make suggestions, and look for better ways to operate.
In return, employees can expect that The Arc’s managers will be fair; will reward
them for their hard work and commitment to our consumers; will encourage open discussion and creative problem solving; will give them opportunities to develop new skills and abilities; will keep them informed, and will provide them with the training, resources, and support they need to deliver excellent service.
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